Service & Parts
Award Winning Vehicle Service
Your vehicle purchase is a big investment, so it is important to keep your vehicle well maintained and dependable no matter if it has taken you 1,000 miles or 100,000 miles. That's why Thelen Auto Group, your Mid-Michigan automotive expert, offers quality vehicle service, scheduled routine maintenance and vehicle repair at our convenient Bay City locations. Our Service Centers offer access to the latest specialized technology and precise analysis from trained technicians in a variety of vehicle makes and models. Our Great Lakes Bay Region expert technicians undergo frequent training so they're always up-to-date on every component of your specific vehicle model. Whether you are coming from Bay City or driving from other Central Michigan locations such as Gladwin, Saginaw or Mt. Pleasant, we will make it worth trusting our experienced technicians with all your vehicle servicing needs. Need warranty work or a recall repair completed on one of our many brands? We are eager to take care of all your vehicle servicing needs.When you Think Thelen in Bay City, Michigan for all your vehicle service and repair needs, from regularly scheduled appointments to major repairs, you can count on a continued driving experience unlike any other - for every single mile of your lease or vehicle ownership.
Thelen Auto Group technicians are highly trained and certified to perform whatever work you may need on your vehicle including:
- General Automotive Repair
- Preventative Vehicle Maintenance
- Air Conditioning and Heater Service
- Cooling System and Radiator Repair
- Synthetic Motor Oil Replacement
- Oil Filter Replacement
- Brake Repair
- Engine Diagnostic
- Tune-Up
- Belts, Hoses, Fluids
- Air Filters
- Alternators
- Batteries
- Headlights
- Starters
- Transmission Services
- Struts
- All Fluid Level Checks & Corrections
At Thelen, we strive to make your service experience the best we can.
So, our Thelen service and parts teams want to be completely transparent with our customers about the struggles the vehicle repair industry is facing with the ongoing vehicle parts supply chain shortages and how it is affecting us and
our customers. During this time, we completely understand your frustrations and we thank you for your patience and understanding. We will do everything we can to get your vehicle serviced and/or repaired as quickly as possible.
Part manufactures have a shortage of raw materials they need to make the parts that are in demand and labor shortages at the factories making the parts are causing a massive vehicle parts supply chain disruption and shortage.
This is effecting wait times on repairs drastically. Repairs that would have been done within a day or two, are now taking weeks, some even months, because dealerships can’t keep the parts in stock or get them fast enough.
Yes and no. Yes, parts can be bought online. However, if a part isn’t made by your vehicle’s part manufacturer it most likely won’t be covered under your warranty in the future. If the part breaks later on, that could be more costly in the long run. Also, many car repair shops are now buying this way and there are only so many parts to go around.
Patience and understanding when parts are ordered for your vehicle repair. As soon as the parts arrive for your vehicle we will contact you right away and get your vehicle in as soon as our schedule allows.
Before the parts supply shortage, parts were normally on hand or one to two days away, when a vehicle needed repaired. This resulted in only one appointment needed to get the vehicle fixed. Now, since most parts aren’t in-stock, two appointments are needed. The first appointment, to access the issue to find what needs repaired and what parts are needed and the second after the parts arrive to make the needed repairs. This is causing a bottleneck with many repair shops. Thus, making many repair shops scheduling appointments weeks out. Some other dealers in the area have even stop taking new customer altogether. Here at Thelen we will always make sure to get you in at the earliest appointment and as soon as we are able to have adequate time needed to make the repairs your vehicle needs.
Simply put, the ETA we receive from the manufacturer is only an Estimated Time of Arrival, which in today’s atmosphere is incorrect. The shipping times are sporadically changing on a day to day basis. So, that same part ordered today stating that it will be here next week, could change tomorrow stating 2-3 weeks out or more. We contact the customer upon the part arrival at the dealership, because that is the only date we can be 100% accurate on at this time.