Automotive Service Department Assistant

Position Overview:

As a Service Department Assistant at Thelen Chrysler Dodge Jeep Ram you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our automotive service department. Your responsibilities will encompass a range of tasks, including answering phones, filing, scheduling appointments, and assisting with booking repair orders. Your commitment to outstanding customer service and your attention to detail will contribute to our mission of delivering a seamless and positive experience for our valued customers.

Key Responsibilities:

• Customer Interaction: Answer incoming phone calls promptly and professionally, addressing customer inquiries, providing information, and assisting with appointment scheduling.
• Appointment Coordination: Work closely with the service advisors to schedule appointments for vehicle repairs and maintenance, accommodating customer preferences and availability.
• Repair Order Support: Assist in creating and booking repair orders, ensuring accurate information and details are recorded in our systems.
• Documentation and Filing: Maintain organized and up-to-date files for customer records, service history, and other essential documentation.
• Customer Consultation: Engage with customers to gather initial information about their vehicle's issues, ensuring clear communication to facilitate the service process.
• Customer Education: Provide basic information about the services we offer and answer general questions about our service department.
• Team Collaboration: Collaborate with service advisors, technicians, and other team members to ensure efficient workflow and exceptional customer experiences.
• Follow-Up: Initiate follow-up calls to customers about service timelines and repairs.
• Administrative Support: Assist with various administrative tasks, including data entry and general office duties as required.

Qualifications:

• Excellent Communication: Strong verbal and written communication skills to effectively interact with customers and team members.
• Customer Service Focus: A customer-centric approach, striving to exceed customer expectations and ensure their satisfaction.
• Organizational Skills: Ability to multitask, prioritize, and maintain accurate records in a fast-paced environment.
• Attention to Detail: Keen eye for detail to ensure accuracy in scheduling appointments and recording information.
• Tech-Savvy: Proficiency in using computer systems, software, and databases to manage appointments and customer information.
• Team Player: Willingness to collaborate and support colleagues to achieve department goals.
• Problem-Solving: Ability to handle customer inquiries and concerns effectively, finding appropriate solutions.
• Automotive Interest: A basic understanding of automotive terminology and services is a plus, but not mandatory.

Education and Experience:

• High school diploma or equivalent required.
• Prior customer service experience, preferably in an automotive or service-related setting, is advantageous.
• Familiarity with DMS scheduling software and office applications is preferred, but will train the right person

Benefits:

Discover a rewarding career as a Service Advisor Assistant at Thelen Chrysler Dodge Jeep Ram where you'll enjoy paid holidays, up to 4 weeks of vacation (including 5 PTO days) along with paid training time. Secure your financial future with retirement planning options like 401(k) or Roth IRA with company match, while accessing comprehensive health coverage including prescription drugs. Also, take advantage of special events like hosting family gatherings in our banquet room and attending the Company Holiday Party. Join us to thrive in a supportive environment that values your growth and success.

Join our team and be part of a dynamic environment where your dedication to exceptional customer service will make a meaningful impact.

To apply, please submit your resume and a cover letter detailing your relevant experience and interest in the Service Advisor Assistant role.